SERVICE & SUPPORT

We are here for you.

From the first trip to your daily companion. Find instructions, answers and personal support for your Maxtron e-bike.

Find my model

01 / MY MAXTRON

Your model. Your documents.

Choose your e-bike and find the appropriate operating instructions and videos in one place.

Please check the model name and version of your e-bike.

02 / SERVICE AT A GLANCE

What can we do for you?

Track your order, get support or register your e-bike. Here you will find the appropriate next step.

Warranty & Repair

Do you need technical assistance? Describe the problem to us and state the model and order number. Our team will discuss the next steps with you.

Request service Warranty conditions

Return & Refund

Would you like to request a return? Send us your order number and your request using the form on this page.

Request return Return Policy

Register e-bike

Submit your vehicle and purchase information for registration. Please have the frame and battery number as well as your proof of purchase ready.

Register my e-bike

03 / PERSONAL SERVICE

We will help you.

Do you have a question about your e-bike or your order? Describe your concern – our team will support you with the next step.

support@maxtronbikes.de +49 (0) 208-88279807

Mon–Fri, 08:00–16:00 (except public holidays)

For everything that lies ahead of you.

How can we help?

You can send us photos or videos about your request by email. Please state your order number.

We use your information to process your request. Further information can be found in our data protection declaration. Privacy policy

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